Have a Question? We're Here to Help.

Whether you have a question about our artisanal wooden watches, need assistance with an order, or wish to discuss a custom project, our dedicated team in Morgantown is ready to provide you with personalized assistance. Reach out to us through the form below, by phone, or email.

Contact Details

Germaine J Thomas
4115 COVE POINT DR
MORGANTOWN, WV 26508
USA

Phone: +1 304-685-4074

Email: info@germainejthomas.com

Business Hours:
Monday - Friday, 9:00 AM - 5:00 PM EST

Our customer service team is based in-house at our Morgantown workshop, ensuring authentic and timely support. We aim to respond to all inquiries within 24 business hours. We warmly welcome custom order consultations.

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Quick Answers to Common Questions

We offer a 30-day return policy on all non-engraved watches, provided they are in their original condition. For watches with custom engravings, returns are only accepted if there is a manufacturing defect or an error introduced by Germaine J Thomas in the engraving process. Please see our full Terms & Conditions for complete details.

Yes, Germaine J Thomas proudly ships our handcrafted wooden watches worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your destination. Please note that international customers are responsible for any customs duties or taxes imposed by their country.

To maintain the beauty and longevity of your wooden watch, it is important to avoid prolonged water exposure. While our watches withstand splashes, they are not designed for swimming or showering. Clean your watch gently with a soft, dry cloth. For additional conditioning, a small amount of natural wood oil, such as lemon or orange oil, can be applied periodically to the wood components to help prevent drying.

Our Home in Morgantown, WV

While our workshop is not open to the public, our roots are deeply planted in the beautiful landscape of Morgantown, West Virginia. This is where every design is conceived and every watch thoughtfully assembled. We are proud to call this vibrant community our home, reflecting its natural beauty and craftsmanship in every timepiece.

Map of Morgantown, WV, showing the general location of Germaine J Thomas workshop.
An embedded map showing the Morgantown, WV area, where Germaine J Thomas crafts its sustainable wooden watches.